Question 1

What should my child wear to class?

Accepted Answer

Comfortable clothes they can move in, closed-toe shoes, and a water bottle. If your child's center goes outdoors, a weather-appropriate layer is helpful. We provide all equipment.

Question 2

What if my child has never played sports before?

Accepted Answer

Perfect — our program is designed for beginners. We focus on confidence, motor skills, and trying new things in a pressure-free environment. Kids learn at their own pace with lots of encouragement.

Question 3

What happens if it rains? (for outdoor classes)

Accepted Answer

If a center uses outdoor space, we simply move indoors. We always have a backup plan so class continues safely and smoothly.

Question 4

Can I get a refund if we miss a class?

Accepted Answer

We don't offer refunds for missed classes, but families can pause their subscription with a 2-week notice, and many centers allow a child to attend a future class if space permits.

Question 5

Is there a makeup class policy?

Accepted Answer

Makeups depend on the center's schedule and available space. If a class is canceled by us (weather, coach emergency, etc.), we always provide a makeup or credit.

Question 6

What is the coach-to-kid ratio?

Accepted Answer

We keep ratios low to ensure safety, engagement, and individualized attention. Ratios vary slightly by age group, but typically range from 1:6 to 1:10 depending on the center and class size.

Question 7

Do you do background checks on coaches?

Accepted Answer

Yes. All coaches complete national background checks, reference checks, and training before working with children. Many centers also require their own clearance process.

Question 8

Can siblings attend the same class?

Accepted Answer

If siblings fall within the same age group offered at that center, absolutely. If their ages span different groups, they may be placed separately to ensure the best learning experience for each child.

Question 9

What if my child has allergies or special needs?

Accepted Answer

We work closely with each center to understand any allergies, medical notes, or accommodations. Please share details with your center and coach so we can support your child safely and appropriately.

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